top of page

Frequently Asked Questions

How can I order my items?

You place your desired items in the shopping cart and will be redirected to the payment options. Please note that our website only contains a limited selection of products.

When is the order ready for shipment? 

 It can take between 2-5 days for your order to be shipped. We will inform you about the exact time via e-mail. 

Who pays the customs and import duties?

Outside the EU, additional customs or import duties will be charged once a package reaches the destination country. These costs must be borne by the recipient of the shipment. Unfortunately, we have no control over these costs and cannot provide detailed information about the amount of the costs, as customs regulations and import duties vary greatly from country to country. Please note that your package may be delayed by customs, and fees may be incurred for the same reason. We are unable to specify the reasons for the delay of your package or the duration of the delay.

We apologize in advance for any potential delays.

Can I return my order? 

You can return your order, provided it is undamaged and in its original condition, within 14 business days of receiving the shipment. Please email us if you wish to return your order. The return will not be covered or managed. The customer is fully responsible for the return.

When will I get my payment back? 

The refund will be processed within 3-4 business days upon receipt of the return.

Where are my PROTOTYPE: AM items manufactured? 

Your Prototypes are designed and manufactured in Berlin, Germany. 

bottom of page